Nairobi 9th March, 2023
Nairobi City County Governor, Sakaja Johnson accompanied by his Deputy, Njoroge Muchiri have today signed a partnership with Safaricom CEO Peter Ndegwa to digitize County Services and Operations.
Safaricom will develop and support the App dubbed “My Nairobi App” as part of the Nairobi Hub that will provide digital services and citizen engagement.
Said Governor Sakaja “We cannot look at Nairobi as what it used to be rather than what it must be. We must be audacious enough to say Nairobi is the African Capital and it is a must to make it account for something”.
Governor Sakaja said that Nairobi City County Government should be able to serve the people from the comforts of wherever they are.
Said the county boss “Seventy percent (70%) of challenges and opportunities can be sorted by technology and my Nairobi App will enable the County offer services to the people of Nairobi”.
Safaricom Chief Executive Officer Peter Ndegwa said that Governor Sakaja has a future he envisions and technology and innovation was part of that future.
Said CEO Peter ” Digitizing services will help citizen feel it is easier to engage with the county”.
He further said that consequences of paying for services is just an outcome of getting great service rather than the payment being a primary approach.
Deputy Governor, Njoroge Muchiri said that it was an important partnership because of its manifestation of commitment to modern technology.
Ag. County Secretary and Head of Public Service Dr. Jairus Musumba assured Safaricom that the County is ready and willing and capable of undertaking the task ahead.
Safaricom Director Sector Engagement, Boniface Mungania said that H.E the Governor was very committed on Nairobi County going digital in all its aspects and citizen engagement was very key to him.
Said Mr. Mungania “At Safaricom, since Nairobi County is our home, we are committed to making a highway on which Nairobi County can use this platform as much as you would like on digital service”.
County Executive Committee Member for Finance and Economic Planning, Charles Kerich said that the county needs a pleasant dashboard that people can interact with and have an easy experience.
He further said that very many organizations have been looking for interactions with the County before but with the leadership of H.E the Governor and the Deputy Governor, it has now become possible.
The “My Nairobi Hub” will be available in other digital channels including on the Mpesa Super App and through USSD short code.
The Hub will also include an engagement channel known as “Bonga na Sakaja” which will enable Nairobi residents engage with the County and share feedback towards improved services.
In addition to the “My Nairobi Hub”, Safaricom will support the County to design digital channels, integrate County backend services and to develop a payment gateway and infrastructure to ensure high availability of services.
In attendance were County Executive in charge of Inclusivity, Public Participation and Customer Service, Ms. Suzanne Silantoi, County Executive in charge of Innovation and Digital Economy, Michael Gumo, County Attorney, Lydia Kwamboka, County Chief Officers and Directors of Innovation and Digital Economy and Finance and Economic Planning.