Nairobi: 2nd October ,2023
Nairobi City County Government joins the global society in marking the Global Customer Service week, at an event that was graced by the Deputy Governor for Nairobi City H.E Njoroge Muchiri at City Hall grounds, Nairobi.
Customer service traces its roots back to the early 1980’s when the International Customer Service Association (ICSA), now known as Customer Service Group, established this concept.
The founders of customer service week envisioned a time when businesses and organizations would come together to celebrate the dedicated individuals who serve their customers patiently and tirelessly. They recognized the customer service wasn’t just a department within an organization but a fundamental cornerstone of an organization’s success.
Said Mr. Muchiri “This week is not a mere mark on our calendar; it’s a vibrant celebration of the very values that drive us forward – values of unwavering service, unyielding dedication, and relentless pursuit of excellence. Customer service week is our stage to shine, our spotlight to illuminate the significance of service charters and their pivotal role in our county’s progress. It’s a solemn promise, a pledge to deliver nothing less but top-tier services to our cherished citizens. It’s a beacon of transparency, accountability, and above all, a steadfast commitment to putting our people’s needs at the forefront of all we do.”
Speaking at the venue, the County Executive Committee Member for Inclusivity, Public Participation and Customer Service- Dr. Anastasia Nyalita said that it was an opportune moment for the County Government of Nairobi to showcase the strides it had made in an effort to embrace a customer centric approach but at the same time sensitize the internal customers. Dr. Nyalita added that the Directorate of Customer service was undertaking a capacity building exercise to respond to the rising needs of Customers in Nairobi.
In his remarks the County Secretary and Head of Public Service Mr. Patrick Analo Akivaga highlighted that the day was not only set aside to celebrate those served but also those who serve. Mr. Analo particularly commended Nairobi City County staff who have dedicated their lives to serving Nairobians tirelessly day and night. He also acknowledged the many external customers who have embraced Nairobi County services whole heartedly and for the confidence in the services rendered.
The County Head of Public Service further recognized the Customer service center which is about to be unveiled in the coming weeks, under the stewardship of County Chief Officer for Public Participation, Citizen Engagement and Customer Service -Ms. Lydia Mathia.
County Executive Committee Member for Innovation and Digital Economy Mr. Michael Gumo and his Mobility and Works counterpart Mr. Brian Mulama were present in the meeting amongst a host of County Chief Officers.
The Deputy Governor was later taken on a familiarization tour of the Customer Service Center at City Hall Annex, which is nearing completion.