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Nairobi,22nd June 2021

Nairobi City County Executive Committee Member for Health Mr. Hitan Majevdia today attended a session by Nairobi Metropolitan Services on the draft citizen service delivery Charter at Serena hotel.

The Charter which has been prepared by NMS with the support of Kenya Accounts and Secretaries National Examination Board(KASNEB) seeks to ensure promotion of efficient and effective service delivery for Nairobi residents.

Stakeholders included representatives from Nairobi City County Government, Nairobi City County Assembly, Nairobi Metropolitan Services and Kenya Accounts and Secretaries National Examination Board.

In a speech read by Mr. Hitan on behalf of the Deputy Governor and acting Governor, H. E Ann Kananu who said that the development of Service Charters in public institutions represents a paradigm shift in the manner in which public services will be delivered now and in future.

Ms. Kananu added that her ultimate dream is to scale the heights of making Nairobi City a business hub where investors both local and international, can invest and create wealth and employment opportunities to the residents of Nairobi and the region at large.

Said Ms. Kananu, “I am very happy to take part in this change. This document spells out the level of commitment required of respective staff members in tandem with level of service.

I want to ensure that our services meet Nairobi residents’ expectations. I am confident that through our commitments as contained in the draft Service Charter, the NMS in partnership with Nairobi County will provide better services to Nairobi residents”.

H.E said that Nairobi City County Government is mandated by law to execute and implement the activities that are geared towards improving the socio-economic development of its residents.  She added, “It is my hope that the Citizen Service Delivery Charter has been prepared as a tool to enhance awareness on the range of services offered and to express binding commitments to offer satisfactory services to all our clients and citizens.”

Nairobi Metropolitan Services Deputy Director General Mr. Kangethe Thuku said that service charters are tools for management and that NMS is committed to ensuring Nairobians receive quality services.

Mr. Thuku said that NMS is keen to ensure the Charter is developed through public participation. He said the Charter will be availed in English, Kiswahili and braille languages.

Draft1 Draft2 Draft3 Hitan



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