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Green Nairobi and Inclusivity Departments Unite with KARA to Revolutionize Customer Complaint Resolution: A Multi-Sectoral Vision for Timely and Effective Solutions

NAIROBI: 10th January 2024

In a collaborative effort to enhance customer satisfaction and streamline complaint resolutions, Mr. Ibrahim Nyangoya, the County Executive Member of Green Nairobi, joined forces with Dr. Anastasia Nyalita, the County Executive Member for Inclusivity, Public Participation, Citizen Engagement and Customer Service, alongside Chief Officer Lydia Mathia and Chief Officer Environment Hibrahim Otieno, along with directors from both sectors. This dynamic group convened with the Kenya Alliance of Residence Association (KARA) to forge a vision for resolving customer complaints received through the KARA portal.
Kara2CEC Green Nairobi, Mr. Ibrahim Nyangoya, emphasized his commitment to resolving all complaints within 72 hours, urging the KARA team to collaborate in addressing the issue of illegal dumping. Dr. Nyalita welcomed the KARA initiative, highlighting the Nairobi City County Government’s dedication to ensuring customer satisfaction through a multi-sectoral approach to handling complaints.

The CEO of KARA shared that the organization, boasting a membership of 3000 residents, had introduced the HATUA Customer Resolution Management System. This system empowers all residents to raise complaints and voice concerns of interest, reinforcing the collective commitment to effective and timely complaint resolution in Nairobi City County.


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