Help Line:
+254 0725-624489 / +254 0738 041 292
Nairobi, Kenya.

FAQs And Help Desks

Nairobi City County > FAQs And Help Desks

Key Service Points

Who to Contact and where to find them, for the below mentioned permits, Licenses and Services:

Customer Care contacts for Parking issues/complaints

Call 0709013943, 0709013942, 

Hire of Grounds and Parks

Assistant Director Environment-City Hall Annex 6th floor, Room 7.


Chief Librarian, McMillan Library Upper hill.

City Stadium

Chief Sports Officer, City Stadium, Jogoo Road.

Food Hygiene/Medical Certificates

Supervisor, City Hall 3rd Floor Room 345


Assistant Medical Officer of Health, City Hall Ground Floor Room 45

Birth and Death Certificates

Assistant Medical Officer of Health, City Hall 3rd Floor Room 322

Ambulance Fees

Supervisor , Fire Station-Tom Mboya Street


Pumwani Medical Superintendent,Pumwani Maternity

City Mortuary/ Burial at Langata Cemetery-

Funeral Superintendent,City Mortuary, Ngong Road.

Building Occupation Certificates–

Assistant Director, Enforcement Department,City Hall Annex 2nd Floor.

Billboards and Adverts

Assistant Director, Urban Design & Development ,City Hall Annex 4th Floor

Plans and Inspection

Assistant Director, Development Control,City Hall Annex 1st Floor

Unified Business Permit

Chief Licensing Officer City Hall Annex Mezzanine Floor

Hire of Charter Hall, Conference Hall and Garden Spaces

City Hall Superintendent, City Hall 1st Floor, Room 175


Chief Accountant Rates, City Hall Ground Floor.

Parking tickets/clamping impounding and towing

Chief Accountant, Car Park, City Hall Ground Floor Room 40.

Fire Inspection

Chief Fire Officer, Nairobi Fire Station located along Tom Mboya Street.

Survey Fees

Chief Lands Surveyor – City Planning Department, City Hall 2nd floor.

Tree Cutting

Assistant Director Environment, City Hall Annex 6th floor, Room 7.

Social Halls-

Senior Welfare Officer, Makadara Council Offices.


Senior Market Superintendent,City Hall Annex 11th Floor


Chief Housing Officer, City Hall Annex 11th Floor


Chief Accountant Rent, City Hall Ground Floor.

Dog Licenses

Superintendent, City Council Office, Pangani

City Inspectorate Training Schools

Commandant– Dagoretti Corner

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