Help Line:
+254 0725-624489 / +254 0738 041 292
Nairobi, Kenya.


The Customer Service Sub sector was initiated in February 2023 through Governor Sakaja Executive Order No.1 of December 2022.

Thus the Sector Inclusivity, Public Participation, Citizen Engagement and Customer Service was formed.

Nairobi County Customer Service works with collaboration of Ombudsman and other regulatory entities to ensure that the SDGs of Vision 2030 are upheld. For example SDG 16 In the context of Customer  Service it  involves ensuring fair treatment, addressing customer grievances promptly and efficiently, and upholding customer rights.

The Ombudsman act entails” Haki Kwa Mnyonge” we in Customer Service respect the sovereignty of all people.. And adhere to the mandatory rule of giving feedback to a Customer within 72 Hours.

The vision statement of H. E Governor Sakaja Nairobi County being a City of Order, Hope, Dignity and opportunity for all. We at Customer Service subscribe to this vision and ensure we make our Customers our advertisers.

For us to serve you better kindly fill in the feedback form.

Lazima iWork!

Customer feedback form

General Inquiries

For any inquiry about Nairobi City County, please click the button below and fill in form.